• Booking: Advance booking is recommended to secure your preferred entry time.
• Arrival: Arrive at least 15 minutes before your scheduled time.
• Children’s Policy: Children under 4 years enter free. Discounts available for children aged 4-12.
• Dress Code: Casual attire is suitable. Comfortable shoes recommended.
• Photography: Non-flash photography is allowed.
• Health and Safety: Follow all venue guidelines and safety protocols.

Special Instructions / What to Remember

• VIP Tickets: Collect your VIP pass and drink voucher at the dedicated counter.
• Family and Group Tickets: Present your booking confirmation for special access.
• Interactive Displays: Engage with displays and enjoy the educational content.

What’s Not Allowed

• No outside food or beverages.
• No large bags or backpacks (storage options available).
• No smoking within the venue.

Accessibility

• Wheelchair accessible.
• Assistance available for guests with disabilities (please inform in advance).
• Accessible pathways and facilities throughout the venue.

My Voucher

• Redemption: Present your mobile voucher at the entrance for scanning.
• Validity: Valid only for the date and time specified on your voucher.
• Refund Policy: Non-refundable once booked.

• Best Times to Visit: Early morning or late afternoon for the best light and fewer crowds.
• Nearby Attractions: Consider visiting Atlantis The Palm or The Lost Chambers Aquarium.

• Cancellation Policy: Tickets are non-refundable and non-transferable.
• Age Restrictions: Children under 4 years old enter free. Discounts available for children 4-12 years old.
• Health & Safety: Follow all venue guidelines and safety protocols.

• Photography: Great photo opportunities from the observation deck; early morning light offers stunning views.
• Explore Nearby: Combine your visit with other attractions on Palm Jumeirah for a full day of exploration.
• Avoid Peak Times: Visit during weekdays or non-peak hours for a more relaxed experience.