Our Help Center
For a prompt response from our team, please reach out via:
Booking Details:
After completing your booking, you will receive your tickets within 5 to 30 minutes via the communication method you selected during checkout, either through email or WhatsApp.
What to Expect:
Email Delivery: Your tickets will be sent to the email address provided during checkout. Be sure to check both your inbox and spam/junk folder, as sometimes automated emails may be incorrectly filtered.
Or,
WhatsApp Delivery: Your tickets will be sent directly to the WhatsApp number provided during booking. Simply save the message, as it will contain a link or QR code for your e-ticket, which you can easily present at the venue.
Ticket Details: Whether delivered via email or WhatsApp, your tickets will include all important information, such as the event/attraction date, time, and venue. You'll also receive a QR code or e-ticket, which you can either print or display on your smartphone for easy entry.
Didn’t Receive Your Tickets?
In rare cases, delivery might take longer than 30 minutes. If you don’t receive your tickets within this time frame, please reach out to our customer support team for prompt assistance:
Email: help@deardestinations.com
We’ll ensure your tickets are delivered as soon as possible. Our team is available 08:00 AM to 10:00 PM, and we aim to respond quickly to all inquiries.
Important Tips:
Double-check that the email address or WhatsApp number provided is correct.
If you're not receiving the tickets via email, check your spam or junk folder.
For WhatsApp delivery, ensure your device has internet access and that the number provided can receive messages.
We’re committed to providing you with a seamless experience, so don’t hesitate to contact us if you have any questions or concerns. Thank you for booking with Dear Destinations, and enjoy your upcoming event or activity!
Once your booking is confirmed, all details regarding the location of your chosen activity will be provided in the ticket. Each ticket includes the full address and relevant venue information for the activity or attraction you've selected.
How to Find the Location:
Address in the Ticket: The exact location, including the name of the venue, will be clearly mentioned in your ticket. This makes it easy to know where you need to go for your event or activity.
Google Maps: You can also use the name of the attraction or venue to find the location directly in Google Maps or other navigation apps. Simply enter the attraction’s name in your map application to get directions and details such as estimated travel time and transportation options.
Examples of Locations (Based on Activity Booked):
- For Desert Safari, the meeting point or pick-up location will be mentioned in your ticket.
- For Dhow Cruise, the boarding location will be specified, including whether it’s Dubai Creek or Marina.
- For City Tours, the tour starting point and itinerary details will be clearly indicated.
- For Theme Parks and Attractions, the exact location of the park, including any entrance gates, will be highlighted.
Didn’t Receive Location Details?
If you haven’t received your location details with your ticket or are unsure about where to go, don’t worry. Reach out to our customer support team for help:
Email: help@deardestinations.com
We’ll assist you in confirming the exact location and guide you with any additional directions you may need.
Thank you for choosing Dear Destinations! We’re here to ensure that your experience is smooth and enjoyable, right from booking to arriving at your destination. Enjoy your adventure!
Once your booking is successfully completed, your payment receipt will be generated and provided immediately. You can access your receipt through the following methods:
How to Receive Your Payment Receipt:
Email Delivery: A detailed payment receipt will be automatically sent to the email address you provided during checkout, at the same time as your booking confirmation and tickets. Please check your inbox (and your spam/junk folder just in case) for the receipt.
Download on Thank You Page: After completing your booking, you will be directed to a Thank You page. From there, you can immediately download your payment receipt directly to your device for future reference.
What the Receipt Includes:
Booking Details: Your receipt will contain all the key details of your purchase, including the booking reference number, amount paid, and a summary of the services or tickets purchased.
Payment Method: Information about the payment method you used (credit card, debit card, etc.) will also be included.
Didn’t Receive Your Payment Receipt?
If you don't receive the receipt via email or have trouble downloading it from the Thank You page, please don’t hesitate to contact our customer support team for assistance:
Email: help@deardestinations.com
We’ll make sure your payment receipt is resent or provided to you promptly.
Thank you for booking with Dear Destinations! If you need any further assistance, feel free to reach out to us at any time.
If you need to add or remove participants after completing your booking, we’re here to help! You can easily make changes by contacting our customer support team through email or WhatsApp.
How to Request Changes:
Email Us: Simply send an email to help@deardestinations.com with your booking reference number and the details of the participants you'd like to add or remove. Our team will respond promptly and assist with the necessary updates.
WhatsApp Us: Alternatively, you can reach out to us via WhatsApp at 971582338856 with your booking information. We'll guide you through the process and ensure that your participant changes are updated.
Important Notes:
Time-Sensitive Requests: Please note that participant changes should be requested as soon as possible, especially for time-sensitive events and activities, as availability may be limited.
Confirmation: Once the changes are made, you will receive an updated booking confirmation with the revised participant information via email or WhatsApp.
If you have any questions or need further assistance, don’t hesitate to reach out. We're always happy to help ensure your booking experience is seamless and stress-free. Thank you for choosing Dear Destinations!
If you need to reschedule your reservation, please note that requests must be made at least 1 day (24 hours) before the scheduled activity. Unfortunately, rescheduling requests made less than 24 hours in advance cannot be accommodated.
How to Request a Reschedule:
Email Us: Send an email to help@deardestinations.com with your booking reference number and the new date or time you'd like to reschedule to. Our team will confirm availability and make the necessary changes.
WhatsApp Us: You can also contact us via WhatsApp at +971582338856 to request a reschedule. Be sure to include your booking details and preferred new date or time.
Important Notes:
Reschedule Window: Requests must be submitted at least 24 hours before the original booking time to be processed. Late requests (less than 1 day in advance) cannot be accommodated.
Confirmation: Once your reservation has been successfully rescheduled, we will send you a confirmation with the updated details via email or WhatsApp.
If you have any questions or need help with rescheduling, our customer support team is here to assist you. Thank you for booking with Dear Destinations, and we look forward to helping you enjoy your experience!
Other information:
If your coupon code isn't working during checkout, there could be a few possible reasons:
Common Issues:
Expired Code: The coupon may have expired. Most coupon codes are valid for a limited time, so double-check the expiration date.
One-Time Use: Some coupons are designed for one-time use only. If you've already applied the code to a previous purchase, it may no longer be valid for additional bookings.
Special Offer Not Working?
If you received a special offer or discount code directly from us and it's not working, please don’t hesitate to reach out for assistance. Our customer support team will quickly resolve any issues and ensure you receive the correct discount.
How to Contact Us:
Email: help@deardestinations.com
We'll help verify your coupon code and apply the discount if applicable. Thank you for choosing Dear Destinations, and we look forward to helping you with your booking!
With every product purchase, you’ll earn reward points that can be redeemed for discounts on future bookings! It's our way of saying thank you for choosing Dear Destinations and giving you more value with each experience.
How It Works:
Earn Points: For every purchase you make, you’ll automatically earn points. The more you book, the more points you accumulate!
Redeem Points: Once you’ve collected enough points, you can use them to get a discount on future bookings.
100 points = 1 AED discount
For example, if you have 500 points, you’ll receive a 5 AED discount on your next booking.
Important Notes:
Points are credited to your account after each purchase is completed.
Points can be redeemed during checkout by selecting the amount of points you want to apply to your booking.
There’s no limit to how many points you can collect and redeem for discounts on future bookings!
If you have any questions about your points balance or need assistance redeeming your points, feel free to contact us via email at help@deardestinations.com.
Thank you for being a loyal customer! We look forward to helping you save on your next adventure with us!
For bookings of 15 or more participants, please note that these are considered group bookings. To ensure you receive the best service and pricing for your group, we ask that you contact us directly.
How to Book:
Email Us: Send your group booking request to help@deardestinations.com with details such as the number of participants, preferred dates, and any special requirements.
WhatsApp Us: Reach out via WhatsApp at +971582338856 for a quick and personalized response.
Our team will assist you with the booking process, provide tailored options, and ensure a seamless experience for your group. Thank you for choosing Dear Destinations, and we look forward to helping you plan an unforgettable experience!
Cancellation & Refunds:
Please review our cancellation policies before finalizing your booking. We strive to provide flexibility where possible, but certain restrictions apply.
Customer-Initiated Cancellations:
No Cancellations: Once a booking is confirmed, it cannot be canceled. However, we do allow date amendments if requested at least 1 day (24 hours) before the scheduled activity.
Amending the Date: If you need to reschedule your booking, please inform us at least 24 hours in advance, and we will do our best to accommodate your new preferred date. Requests made less than 1 day before the booking will not be accepted.
Company-Initiated Cancellations:
Weather or Other Conditions: In rare cases, we may need to cancel or reschedule your booking due to weather conditions, safety concerns, or other unforeseen circumstances. If this occurs, we will notify you as soon as possible and provide the option to:
Reschedule to a different date,
or
Receive a full refund for the canceled activity.
How to Reschedule or Inquire:
Email Us: help@deardestinations.com
WhatsApp Us: +971582338856
We understand that plans can change, and we’ll do our best to assist you within the scope of our policies. Thank you for choosing Dear Destinations.com, and we’re here to ensure your experience is enjoyable and worry-free!
In the rare case that we issue a refund, please note the following details about the refund process:
Refund Processing Time:
Standard Processing: Once approved, refunds typically take between 2 to 7 business days to process, depending on your payment method and bank.
International Cards: If you used an international credit or debit card, the refund process may take more than 7 business days due to different processing times between banks and payment gateways.
Factors Affecting Refund Time:
Bank Processing Times: The time it takes for the refund to appear in your account will depend on your bank or card issuer.
Payment Method: Refund times may vary based on the payment method used during booking.
Refund Receipt:
Once your refund is processed, we will send you a refund receipt via email or WhatsApp, confirming the amount and details of the refund. You can use this receipt to follow up with your bank if there are any delays in receiving the funds.
Need Assistance?
If you have any concerns or questions about the status of your refund, feel free to reach out to our customer support team:
Email: help@deardestinations.com
WhatsApp: +971582338856
We strive to make the refund process as smooth as possible and appreciate your patience. Thank you for choosing Dear Destinations.